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Frequently Asked Questions

Helpful information for the Venzia community.

Frequently Asked Questions

Where is my order?

Test orders can be viewed in My Account. Real shipping tracking requires a courier integration.

How long does shipping take?

Delivery times depend on the destination and fulfillment provider.

What is your return policy?

The 30-day return message is a placeholder. Confirm and publish the policy before launch.

Can I change or cancel my order?

Contact support promptly after placing an order.

Are your products covered by a warranty?

Applicable consumer guarantees depend on the product and destination.

Do you ship internationally?

Available destinations depend on the store’s shipping configuration.

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